V-moda saga part 3: V-moda admits design flaw in the Vibe DUO headphones
The v-moda vibe duo
The reply was both expected (“no we do not give refunds”) and surprising, as they accepted there was a design flaw in the vibe DUO model and actually re-engineered the jack area in a 45 degree angle (it was straight originally) and since then they had to problems with them.
Here’s their original reply:
Unfortunatley our refund policy only covers headphones that are purchased directly from our website within 30 days. Due to a large number of defective DUOS, we re-designed the plug near the jack and have not had problems since. Here is some more info:
As we take our customers’ feedback very seriously, we wanted to let you know about new features that will improve the durability of our earphones.
We recently identified the plug of our Vibe Duo headphones as a point that has caused a higher-than-acceptable return rate by V-MODA’s strict quality control standards. In light of this discovery we have completely reengineered our plug to a sleek, durable design that has proven to withstand the rigorous wear presented by daily use. Using a 45-degree flexible design, the reengineered plug allows an optimal range of motion while maintaining a sturdy metallic core fused to a 24-carat gold-plated plug.
This new plug will be incorporated into all VIBE and VIBE Duo products and will be available soon at shop.V-MODA.com. The updated products will remain compatible with the Apple iPhone, the iPod, an array of smartphones and all other portable music players.
We firmly stand behind V-MODA’s One-Year Premier Warranty on all of our products. If you are experiencing problems with a V-MODA product, please consult our warranty page for detailed instructions on our warranty program. Should you need to contact us, please visit our contact page or email us at support@v-moda.com. Our customer service team is here to promptly serve you with any questions you have regarding our products.
Thanks for being a part of the V-MODA culture.
Rock on,
I guess I will give them *one* last chance and will be posting my broken set this week… another £5 and 4 weeks wait…
Tags: apple, headphones, iphone, v-moda
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September 19th, 2008 at 9:27 pm
Thanks for this update Paulo. Last February I bought a brand new pair of V Moda earphones in the states, only to find that they broke 3 months later. I was quite disappointed, I had always been cautious of splashing out on expensive ear phones, and then when they break down after only 3 months, I did think I would never splash out again.
I havent sent them pack for repair, as I cant remember filling out the warranty. Instead, I have been using the trusted Apple earphones, which dont break down, but cause major noise issues to other travellers when I play my crazy techno!
Do you know if it is possible to just post them direct to comapny for repair without warranty?
September 20th, 2008 at 10:10 am
Hi Joni!
If you have proof of purchase I think you’re covered by the 1 year warranty. If not, I would try it anyway, but you still need to open a warranty ticket on their site first so you get the form and the ticket number.
Good luck!
October 20th, 2008 at 5:14 pm
They have failed again. I’m not even going to bother about sending them back. Just don’t buy them EVER.